IT support for New York nonprofits
Most nonprofits we meet have no IT department and did not plan to get one. One person ends up being the one who knows the passwords. That works until it does not.
What you get
- Day-to-day support for email, laptops, printers and the software people actually use
- New starters set up before their first morning, leavers shut off the same day
- Microsoft 365 or Google Workspace looked after properly, licenses matched to real headcount
- Multi-factor authentication everywhere, and phishing tests before a real one lands
- Backups that are tested rather than merely scheduled
- A person who answers, who already knows how your setup is put together
We do not outsource
Everyone who touches your systems works for errorHandle, in the United States. No offshore help desk, no subcontractor you have never heard of, and no queue in another timezone. You deal with the same people every time.
This matters more than it sounds. A support model built on whoever picks up means explaining your setup from scratch every time something breaks.
What it costs
Our prices are on the site rather than behind a form. Three packages, sized by how many people you have and how much you want us to take on — see IT support plans and pricing.
Nonprofit pricing on Microsoft licenses is claimed where you qualify, which for many organizations is the single largest saving available.
Start with an audit, not a contract
We will audit your website and whatever you run the organization on, tell you what we find in plain English, and you are under no obligation afterwards. Most audits turn up two or three things worth doing and a long list that can safely wait.